Shipping & Received
Shipping Policy
How long does it take my order to arrive?
At our company, every product is printed just for you according to your specifications of design, size, and color. We don’t hold any stock, which means your items are manufactured only after you place your order.
Inproduction:
All orders will have a manufacturing time frame of 5-7 business days (excluding weekends and holidays) prior to the order being shipped, regardless of the shipping method selected
Shipping time:
From the time package is handed over to the delivery company to when it arrives at its destination. Usually you will receive the packages in 10-15 business days (except weekends and holidays)
Total time from the day of purchase: 15-25 business days for both domestic and international.
Note: In peak season, your parcel may arrive late than expected delivery. We're so sorry for this inconvenience and hope that you can understand for us.
How much does shipping cost?
Shipping costs vary depending on the shipping destination and the number of items that you purchase. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total costs.
Shipping fees are based also on the size, weight, and number of the packages in an order. Larger products and additional items will incur slight shipping surcharges. Total shipping charges are shown on the checkout page.
Here’s how we break down of our shipping prices:
Economy
- $5.99 for order price 0.00$~38.99$
- $7.99 for order price 39.99$~99.99$
- $14.99 for order price 100$ and Up
The tracking system shows that the package was delivered to its destination, but the buyer claims they did not receive the package.
We do not offer refunds or reprints for orders marked as delivered. Customers can contact their carrier (i.e., USPS/ UPS, DHL, etc.) for exact details on the delivery, including GPS location.
The tracking system shows no updated progress for too long.
We will process a refund if the tracking has not been updated for more than 10 business days (for orders within the US) and more than 30 days (for international orders). Please contact: support@interesthk.com
Please note that Interesthk's refund policy will not apply in the case of any force majeure event. We will provide official notice in this event.
The package was delivered to the incorrect address.
If the package has arrived at a location different from the recipient address, we will refund the base cost back to your wallet. Or, if the customer prefers, we will replace the item. Please contact: support@interesthk.com
Please note that Interesthk's refund policy will not apply in the case of any force majeure event as well as in case of a forced verify address pushed in our system. We will provide official notice in this event.
The package was returned to the sender because an invalid address was provided.
We do not offer replacements, refunds, or credits for invalid address entry.
The package was returned to its sender but the address was valid and correct.
We will be happy to replace and reship the order that was returned to its sender or to refund your order. Please contact: support@interesthk.com
Please note that Interesthk's refund policy will not apply in case of a forced verify address.
The post office provided a notice that the package was lost in the mail.
We will be happy to replace and reship the order that was lost in the mail or refund your order. Please contact: support@interesthk.com
Please note that Interesthk's refund policy will not apply in case of a forced verify address.
The item received is incorrect or defective.
For incorrect or defective items, we can either refund the base cost to your
Interesthk wallet or, if the customer prefers, we can ship them a new order.
Please note:
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A ticket needs to be submitted within 30 days from the delivery date to qualify for credit or replacement.
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Detailed photos are required for quality control purposes and need to be added as attachment to the submitted ticket (front, back and packaging)
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We do not allow modifications to replacement items.
- Interesthk's refund policy will not apply in the case of any force majeure event. We will provide official notice in this event.
The order arrived with one or more items missing.
If an order arrives with a missing item, we will gladly ship out the missing piece. Please note that detailed photos are required for quality control purposes.
Please note:
-
A ticket needs to be submitted within 30 days from the delivery date to qualify for credit or replacement.
-
Detailed photos are required for quality control purposes and need to be added as attachment to the submitted ticket (front, back and packaging)
-
We do not allow modifications to replacement items.
- Interesthk's refund policy will not apply in the case of any force majeure event. We will provide official notice in this event.
I have a quality issue regarding a received item.
If your order items have quality issues (such as blurry printing, faded printing, etc.), we can either refund the base cost to your Interesthk wallet or, if the customer prefers, we can ship them a new order.
Please note:
-
A ticket needs to be submitted within 30 days from the delivery date to qualify for credit or replacement.
-
Detailed photos are required for quality control purposes and need to be added as attachment to the submitted ticket (front, back and packaging)
-
We do not allow modifications to replacement items.
- Interesthk's refund policy will not apply in the case of any force majeure event. We will provide official notice in this event.
If you have any questions please contact us:
Email: support@interesthk.com
Address US:770 Market St. Unit #1034 Farmington, MO 63640
Customer Support & Design: 18 Tam Trinh, Hai Ba Trung District, Ha Noi, VN
